Refunds and disputes

Physical orders

You can cancel any physical order within 14 days of it arriving, for any reason, and send it back for a full refund including standard delivery. That is your right under the Consumer Contracts Regulations and this page does not shorten it.

Send it back within 14 days of telling us. Return postage is yours unless the item was faulty or we sent the wrong thing, in which case it is ours.

Supplements

Sealed supplements can be returned unopened within 14 days. Once a seal is broken we cannot resell it, so opened tubs are not refundable unless there is something wrong with the product — in which case tell us and we will sort it out.

Faulty V1 bands

V1 comes with a two-year warranty. A fault in that window gets a repair or a replacement, our choice, at no cost to you. Water damage inside the rated depth counts as a fault; a cracked screen from a drop does not.

Pro

Cancel any time and you keep Pro until the end of the period you have paid for. We do not refund part-months as a rule, but if you were charged by mistake — a renewal you did not expect, a double charge — email us and we will refund it.

How long refunds take

We process refunds within 3 working days of receiving the return. Your bank then takes 5 to 10 working days to show it, which is out of our hands.

If you are unhappy

Email support@terrifit.com first — most things are quicker to fix directly than through your bank. If we cannot agree, you can still raise it with your card issuer.